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FAQ

Ordering

How do I order new orders/refills?

NEW ORDERS:

Q. What do I need when I’m ordering for the first time?

Besides a prescription, every new patient who contacts us must be ready to provide the following:

  • Information regarding their health
  • Their contact information (phone numbers, address)
  • Payment information
  • What medications you would like to order

Q. How do I order Israel drugs online?

The fastest way to get your medication is to order your prescriptions online from Israel-meds.com. If you can browse the Internet, you can order online. Here are some brief step-by-step instructions:

  • Using our “Drug Browser” search tool, find the medicines you need at the best prices.
  • Click on the “Add to Cart” button to add the drugs to your shopping cart.
  • Once you have all the drugs you need, click on the “Checkout” button on your shopping cart page.
  • Indicate whether or not you are a returning customer and fill out the respective form.
  • Now simply fax your original prescription(s) to 1-866-535-0496(toll free)
As you see, it’s similar to shopping at your local grocery store – you have a shopping cart to fill with the products you want to buy. Once you have all of the products you need, you check out! It’s just that easy! For any further assistance please call us (no charge) at: 1-888-635-3816

Q. How to I order prescriptions by Fax?

Ordering prescription Israeli drugs by Fax is quite simple.

  • Either print one of the following order forms available on this website, OR you can Contact Us and request we mail the order forms to you.
  • Fill out the respective order form (please print clearly).
  • Fax the completed form along with your original prescription(s) to:1-866-535-0496(toll free)
*NOTE: Please make sure you fax every page of the completed order form to us. Also, please make sure your faxed prescriptions are clearly visible and are not overlapped or folded. This will help us process your orders very quickly. More prescriptions than can fit in the designated places on the order forms? Then please print off additional Fax Cover Sheets. Finally, add the requested contact and prescription information to any additional fax cover sheet. If you need help placing a new order, call us (toll free) at: 1-888-635-3816

REFILL ORDERS:

Q. Can I phone in my Refill orders?

Yes, in fact this is our recommended method for ordering refill prescriptions. Simply call us (toll free) at 1-888-635-3816 and we’ll dispense and ship your refill order as soon as possible.

*NOTE: Save on shipping fees…add new prescription orders to a refill order! Simply indicate which new prescriptions you wish to order to our friendly customer service staff. You’ll also need to print off a Fax Cover Sheet, fill it out, and fax it along with your new prescription(s) to us at: 1-866-535-0496(toll free) If you need any further assistance please call us at no charge at: 1-888-635-3816.

Q. How do I order Refills online?

Ordering Refills online is quite simple.

  • Simply click here to sign into our Israeli online pharmacy ordering system.
  • Enter your first name, last name and phone number and click “Sign In”.
  • Fill out the Refill form and click the “Submit Refill” button to place the Refill order.
That’s all there is to it!
*NOTE: Save on shipping fees…add new prescription orders to a refill order. Simply indicate which new prescriptions you wish to order on the refill form – make sure you indicate they are New Prescriptions. Then print off a Fax Cover Sheet. Please fill out the Fax Cover Sheet and fax it, along with your new prescription(s), to us at the following number: 1-866-535-0496(toll free) . If you need any further assistance please call us at no charge at: 1-888-635-3816.

Q. How do I order refills by fax?

Here are some brief step-by-step instructions on how to order refills by fax from our Israeli pharmacy:

  • You need to print one of the following Refill Order Forms, or you can Contact Us and request we mail Refill Forms to you.
  • Fill out the respective Refill Form (please print clearly).
  • Fax us the completed Refill Form along with any new prescription(s) to: 1-866-535-0496(toll free).
If you need any further assistance please call us at no charge at: 1-888-635-3816.

OTHER ORDER- RELATED QUESTIONS

Q. Why are orders limited to a 90 day supply?

For legal reasons we can send you no more than a three-month supply of each of your medications, provided you have a valid prescription for that amount of medication and it is for your personal use only. If your physician writes a prescription for more than a three-month supply, we’ll issue only enough of the prescription to cover the first three months. If requested, we can issue another three-month supply once the first three-month supply has been used up.

Q. Do I require a new prescription every year?

We will continue renewing your prescription for the number of refills indicated on your prescription, but once one year has passed from the day your prescription was written, we will require a new prescription from your doctor.

Our Commonly Asked Questions:


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